Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to Crimson Air ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We encourage you to read this Privacy Policy carefully. If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at info@realsteelcoltd.com.
2. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and mailing address when you request a quote or service.
- Service Information: Details about your heating system, property, and service needs.
- Payment Information: Billing address and payment details for services rendered.
- Communication Records: Records of your communications with us via phone, email, or our website.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our heating services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Schedule and perform services at your property
- Send you technical notices, updates, security alerts, and support messages
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (payment processing, scheduling software).
- Legal Requirements: When required by law, subpoena, or other legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: At your direction or with your permission.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
To exercise these rights, please contact us at info@realsteelcoltd.com or call (205) 556-8784.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. For more information about cookies, please see our Cookie Policy.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- By email: info@realsteelcoltd.com
- By phone: (205) 556-8784
- By mail: 7915 University Blvd East, Cottondale, AL 35453